![]() ![]() Happen each year, and major version upgrades approximately every two years. If you are part of the software upgrade services, you will be entitled to receive all major and minor software upgrades for all covered licensed modules in your simulator complex, as and when it fits with your operational schedule. ![]() How often will my simulator software be upgraded? No problem! Just contact your local Wärtsilä Account Manager, and we will reach out to you immediately to discuss the various options available for your specific system. How do I go about adding the Connect or other Smart Support services to my coverage? My simulators are currently under a Transerv agreement or warranty. We support the crew with priority service using voice, email and service attendance when required. All services will be availableĮxcept the remote troubleshooting. However, if you do not wish to connect the ECDIS, signing up for ASA still makes sense. Is it required to connect my ECDIS for ASA?Ĭonnecting ECDIS has many advantages, specifically when delivering nautical information, remote support and cyber security reasons. Pls contact our 24/7 Customer Support team or your local Wärtsilä Account Manager. Signing‐up and ‐off vessels can be done at any given time without start/stop/penalty/admin fees. Contracting (part of) the fleet is through a single ASA. ![]() No, by default our FOS customers already enjoy the priority services and do not pay for ASA. We are subscribed to Wärtsilä Fleet Operations Solution (FOS), do we need to sign up for ASA? Navigational Equipment and Charts / Annual Support Agreement (ASA)įor which vessel(s) is the Smart Support valuable?Īny vessel having a Transas solution on board (Navi‐Sailor ECDIS, Navi‐Radar) from Wärtsilä Voyage subscribing to ASA takes advantage of the five key advantages described above. ![]()
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